Getting Started with WhatsAppy
Upon installing the app on your Shopify store, you will be presented with the Settings page.From this page you can add numbers / agents, edit existing numbers / agents, and set the opening message....
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Creating a Number / Agent
On the Settings page, you will see a section dedicated 'WhatsApp Numbers / Agents'.The title section of this area contains a blue button on the right called 'Create Number / Agent'.Once clicked, it will add a new number / agent to...
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Editing a Number / Agent
At the end of each number / agent row sits a settings cog icon button.Click this to open the edit window for the number / agent in question.From this edit window, you can edit the phone number, the country the number / agent appli...
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Deleting a Number / Agent
At the end of each number / agent row sits a settings cog icon button.Click this to open the edit window for the number / agent in question.A delete button can be found in the bottom left of this popup edit window.Once clicked, it...
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Activate a Number / Agent
To change the status of the number / agent to active, you can click on the red status pill 'Inactive' found next to the profile picture of the number / agent in question.Clicking this will set the number / agent to Active.You can ...
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Deactivate a Number / Agent
To change the status of the number / agent to inactive, you can click on the green status pill 'Active' found next to the profile picture of the number / agent in question.Clicking this will set the number / agent to Inactive.You ...
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Customising the Whatsapp Button
To customise the appearance and placement of the WhatsApp button on your storefront, you can navigate to 'Online Store' and choose the 'Customise' option for your theme.One the left of the customiser sits three options, Sections, ...
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What if i don’t have any active numbers / agents?
If you have no numbers / agents, or no active numbers / agents, then the button will NOT show on your site to prevent the button from appearing not work when the customer clicks it....
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How does GEO country targeting work?
When you set a GEO country for a number / agent, then any customers visiting your site from that location will be directed to the set number / agent for that location upon the user clicking the WhatsApp button.If you only have the...
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How does tracking work?
On the Tracking page, you will see a chat showing engagement and a table with detailed tracking information.The chart will show click tracking engagement for the past year on a monthly interval.You can also export this chart via t...
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Set a Number / Agent Profile Picture
At the end of each number / agent row sits a settings cog icon button.Click this to open the edit window for the number / agent in question.From this edit window, you can drag and drop a profile picture of your choice onto the upl...
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Edit an Opening Message
On the Settings page, you will see a section dedicated 'Opening Message'.You can type an opening message which will automatically pre-fill when the customer clicks the WhatsApp button on your site....
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Enable & Disable an Opening Message
On the Settings page, you will see a section dedicated 'Opening Message'.The title section of this area contains a green toggle button on the right which allow you to enable/disable the message.Once clicked, it will either enable ...
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