Frequently asked questions

• Do you build custom Shopify Apps?

  We do indeed. If there is a public or private app you are interested in building then get in touch to discuss the project in more details. hello@wehateonions.com

• Do you do a bundle cost for all apps together?

  Yes we can offer a one time yearly and a one time monthly recurring cost for a bundle of our apps on the same store. Please get in touch with us to discuss your needs. hello@wehateonions.com

• Does AnyAsset send all assets for the product via 1 download link?

  If you have multiple assets for one product then yes when the customer downloads the link given via email, it will compress all the files required into 1 zip which is then delivered to the customer as a download. This is the same process used for custom assets.

• How do i add the widget for Enchiridion?

  Please refer to the documentation for this specific task as it depends on the theme your using and the widget you wish to install. Feel free to raise a support ticket if you continue to struggle with this. See here for the documentation about installing widgets.

• Do you offer free trials?

  Currently yes, some apps have a free trial and other apps have a free plan without any monthly subscription costs.

• Can i upload a Zip file containing my assets?

  Yes you can, and this will work on the following apps, AnyAsset - Digital Downloads and Enchiridion - Product Manuals.

• Can i upload a custom asset after an order has been made?

  Yes you can. This is only a feature of the middle and top payment plans. It allows you to mark a specific product as Bespoke so when its ordered you can see that a bespoke digital asset is required for it. Once you have created the file, you can choose the bespoke order from within the AnyAsset app and upload the file. At this stage you can set limits and hit the button to send the email with the download link to the customer.

• How to change the language on Ai Tagit?

  Within the settings page, located in the top menu bar, you can define the language in which you want the product tags to be returned in, the limit of tags returned per product, and the confidence level of tags. For example the language is set to English by default but you may want them returned in French (fr), and you may only want a limit of 20 tags to be returned.

• When i generate tags for a product, does that count as an API call?

  Thats correct, each product you generate uses 1 API Call each time you generate it. For example if you generate 10 products at the same time, this will still use 10 API Calls.

• Can i get a discount if i purchase all of your apps for one store?

  Please contact us first to speak with a project manager about your requirements and needs as we may be able to come up with a yearly discounted deal for you.